r live Privacy Policy – How Your Personal Data Is Handled in the Philippines

When you register an account on r live, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification (KYC) process, we may also collect copies of government-issued identification documents such as a valid Philippine passport, driver's licence, or national ID. When you make deposits or withdrawals, we collect transaction details including the payment method used, amounts, and timestamps — this is necessary to process your funds and comply with anti-money laundering obligations. We also collect technical data automatically when you use our platform, such as your device type, operating system, browser, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines.

The primary purpose of collecting your personal data is to operate your account, process transactions, and deliver the sports betting and live casino entertainment services you signed up for on r live. We use your identity and contact information to verify your eligibility to play, confirm your age is 21 or above as required under Philippine regulations, and communicate important account updates with you. Transaction data is used to process deposits and withdrawals accurately, investigate any payment disputes, and fulfil our legal obligations under applicable Philippine financial regulations. We may use your contact details to send you service-related communications such as account security alerts, transaction confirmations, and updates to our Terms or this Privacy Policy — these are not optional marketing messages and are sent only when necessary. Where you have opted in, we may also send you information about promotions available on the platform; you can withdraw this consent at any time by contacting our support team.

r live does not sell your personal data to third parties, and we do not share it with advertisers or data brokers. We do share limited data with trusted service providers who help us operate the platform — for example, payment processors such as GCash and Maya require transaction details to complete your deposits and withdrawals, and identity verification partners require your KYC documents to confirm your identity. All third-party service providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so — for example, in connection with an investigation into fraud, money laundering, or other unlawful activity. In the event that r live undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the r live platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained on data protection obligations. We store your data on secure servers and apply access controls, monitoring, and regular security reviews to maintain the integrity of our systems. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact our support team immediately so we can take swift action to protect your information.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or out of date, and to request the deletion of your data in certain circumstances — for example, if you close your account and we are no longer required by law to retain it. You also have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team using the email address provided in the contact section below; we will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some data may need to be retained for a minimum period to comply with our legal and regulatory obligations even after you close your account.

r live uses cookies and similar tracking technologies to make the platform function correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in during your session, remembering your preferences, and ensuring that the platform loads correctly on your device. We also use analytical cookies to understand how players navigate the platform — this helps us identify areas for improvement and ensure that the most useful features are easy to find. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the platform and prevent certain features from working as expected. By continuing to use r live after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, you can reach our support team by email at [email protected]. Please include your registered account name and a clear description of your request or concern so that we can assist you as efficiently as possible. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 30 days, in line with the requirements of the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. This Privacy Policy was last reviewed in 2025 and will be updated whenever there are material changes to how we handle your data — the most current version will always be available on this page at rlive.bet/privacy-policy.