Player Wellbeing Safe Play Philippines

r live Responsible Gaming – Keeping Every Filipino Player Safe

At r live, we believe that entertainment should always stay fun. This page outlines the tools, guidelines, and support resources available to help every player in the Philippines enjoy sports betting and live casino games in a healthy, controlled way.

Play for Fun, Not Pressure Set Your Time Limits Deposit Limits Available Self-Exclusion Option Support Always Available Underage Play Prevented Track Your Activity Enjoy Responsibly Play for Fun, Not Pressure Set Your Time Limits Deposit Limits Available Self-Exclusion Option Support Always Available Underage Play Prevented Track Your Activity Enjoy Responsibly

What does responsible gaming mean at r live?

Responsible gaming means treating sports betting and live casino entertainment as a leisure activity — not a way to earn income or escape personal problems. At r live, we are committed to providing Filipino players with a safe, transparent,and enjoyable environment where you always stay in control of your play. We actively encourage players to set personal limits, take breaks when needed, and reach out for help if gaming ever stops feeling like fun. Our platform is designed with built-in tools that put you in the driver's seat — from deposit caps to full self-exclusion — so that every session on r live remains a positive experience. We also work to prevent underage access and to identify patterns of play that may indicate a problem, because player wellbeing is not just a policy statement for us — it is a core part of how we operate every single day.

Deposit Limits

Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets — keeping your spending firmly within your own boundaries.

Session Time Reminders

Lose track of time? Our session reminders notify you after a set period of play so you can step back, take a breath, and decide whether to continue or call it a day — entirely on your own terms.

Self-Exclusion

If you feel you need a longer break, you can request a self-exclusion period of 30 days, 90 days, 6 months, or permanently. During exclusion, your account is locked and all marketing communications are suspended immediately.

Activity History

Review your full betting and deposit history at any time from your account dashboard. Transparency about your own activity is one of the most effective tools for staying in control of your gaming habits.

Underage Prevention

All players must be 21 years of age or older to register and play on r live, in line with Philippine regulations. We verify age during the KYC process and reserve the right to request additional documentation at any time.

Support Access

Our support team is available to assist with any responsible gaming concern. Whether you want to activate a limit, request exclusion, or simply talk through your options, reach us at [email protected] and we will respond promptly.

How do you know if gaming is becoming a problem?

Problem gambling can develop gradually and is not always easy to recognise in yourself. It is important for every Filipino player to be honest about their habits and to watch for warning signs before they escalate. Gambling should never feel like an obligation, a way to recover losses, or a source of stress — if it does, it is time to pause and seek support. The following signs may indicate that your relationship with gaming has moved beyond healthy entertainment and that speaking to a professional or activating a self-exclusion may be the right next step.

Chasing losses

Continuing to bet in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. Each session should be treated as independent entertainment with its own budget — not a recovery mission.

Spending beyond your means

If you find yourself using money set aside for rent, bills, food, or other essentials to fund your gaming, this is a serious warning sign. Gambling should only ever be funded from discretionary income you can genuinely afford to lose.

Neglecting daily responsibilities

Missing work, skipping family commitments, or losing sleep because of gaming sessions are signs that play has moved out of balance. Healthy gaming fits around your life — it does not take over it.

Feeling anxious or irritable when not playing

Restlessness, irritability, or preoccupation with gambling when you are not actively playing can indicate a dependency. If the thought of not being able to play causes distress, please consider reaching out to a support organisation.

Where to get help in the Philippines

If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support to Filipinos:

  • National Council on Problem Gambling Philippines — available through the Department of Health hotline
  • In Touch Community Services — mental health support and counselling across the Philippines
  • r live Support Team — email us at [email protected] to activate limits or self-exclusion immediately

Common questions about responsible gaming on r live

Quick answers to what Filipino players most often ask about staying safe.

You can set a deposit limit by logging into your account and navigating to the Responsible Gaming section of your account settings. From there, choose a daily, weekly, or monthly limit that suits your budget and confirm the change. The limit takes effect immediately and cannot be increased until the current period has elapsed — this cooling-off period is intentional and designed to protect you from impulsive decisions. If you need assistance setting up your limit, contact our support team at [email protected] and we will guide you through the process step by step.

Yes. You can request a temporary self-exclusion for a period of 30 days, 90 days, or 6 months without permanently closing your account. During this period, you will not be able to log in, place bets, or make deposits, and all promotional communications will be paused. At the end of the exclusion period, your account will remain inactive until you actively choose to reopen it — there is no automatic reactivation. To request a temporary break, email [email protected] with your preferred exclusion duration and our team will action it promptly.

The minimum age to register and play on r live is 21 years old, in accordance with Philippine gaming regulations. All new accounts are subject to age verification as part of the KYC process, and we may request additional documentation at any time if we have reason to believe an account holder does not meet the age requirement. Any account found to belong to a person under 21 will be suspended immediately and any funds held will be returned in accordance with applicable regulations. We take underage gambling prevention seriously and encourage parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.

r live is designed to be a safe and enjoyable entertainment platform for adult Filipino players who choose to engage with sports betting and live casino games responsibly. We provide a full suite of responsible gaming tools, maintain strict age verification, and offer direct access to support for any player who feels their gaming is becoming a concern. Like all forms of entertainment that involve financial stakes, online gaming carries risk — and we encourage every player to set clear personal limits, play only with money they can afford to lose, and treat every session as leisure rather than a financial strategy. If you ever have concerns about your play, our support team is always available at [email protected].

Ready to play — on your own terms?

Join r live today and enjoy sports betting and live casino entertainment in the Philippines with full access to our responsible gaming tools from day one. Play smart, play safe, and play for fun.