Platform Rules Philippines Effective 2025

r live Terms and Conditions – What Every Filipino Player Needs to Know

These Terms and Conditions govern your use of the r live platform. By registering an account or placing a bet, you agree to the rules set out below. Please read them carefully before you start playing.

1. Who is eligible to use r live?

The r live platform is available exclusively to individuals who are at least 21 years of age and are physically located in the Philippines at the time of use. By creating an account, you confirm that you meet this age requirement and that online sports betting and casino-style entertainment is lawful in your jurisdiction. r live reserves the right to request proof of age and identity at any time, and accounts found to belong to underage users will be suspended immediately and any funds returned in accordance with applicable rules. Employees, contractors, and immediate family members of r live and its affiliated companies are not permitted to hold player accounts or participate in promotions. If you are unsure whether you are eligible, please contact our support team before registering.

2. What are the rules around account registration?

Each player is permitted to hold only one account on the r live platform. Creating duplicate or multiple accounts — whether under the same name, email address, device,payment method, or IP address — is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any balances held within them. You are responsible for keeping your login credentials secure and must not share your username or password with any other person. All information provided during registration must be accurate, complete, and up to date; providing false details is a violation of these Terms and may result in account suspension. r live may require you to complete identity verification (KYC) before processing withdrawals or activating certain account features, and you agree to cooperate fully with this process. If you believe your account has been accessed without your authorisation, you must notify us immediately so that appropriate steps can be taken to protect your funds and personal data.

3. How do deposits and withdrawals work on r live?

All transactions on the r live platform are processed in Philippine pesos (PHP) through supported local payment channels including GCash and Maya. Deposits are credited to your account balance once the transaction has been confirmed by the relevant payment provider, and r live is not responsible for delays caused by third-party payment systems. Minimum and maximum deposit and withdrawal amounts apply and are displayed within the cashier section of your account at the time of the transaction. Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder, and r live reserves the right to request additional documentation before releasing funds. Any attempt to use the platform for money laundering, fraud, or any other unlawful financial activity will result in immediate account suspension, reporting to relevant authorities, and forfeiture of all funds held in the account.

4. What rules apply to placing bets on the platform?

All bets placed on r live are subject to the specific rules of the market or event selected, which are displayed at the point of placing the bet. Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or amended by the player. r live reserves the right to void bets in circumstances where an event is cancelled, postponed beyond a specified period, or where there is clear evidence of a technical error in the odds displayed. Minimum and maximum stake limits apply to all markets and may vary depending on the sport, event, or casino game selected. In the event of a dispute regarding the outcome of a bet, the decision of r live's trading team is final, and any queries should be submitted through the official support channel within 72 hours of the relevant event concluding.

5. How do promotions and bonuses apply to your account?

Promotions offered by r live are subject to individual terms that are published alongside each offer on the Promotion page. General conditions that apply to all promotions include: bonuses may only be claimed once per eligible player unless otherwise stated; wagering requirements must be met in full before any bonus-derived winnings can be withdrawn; and r live reserves the right to withdraw or modify any promotion at any time without prior notice. Attempting to abuse promotional offers — including through the use of multiple accounts, coordinated betting strategies, or any other method designed to circumvent the spirit of the promotion — will result in the cancellation of the bonus and may lead to account suspension. If you have questions about whether a specific betting strategy qualifies under a promotion's terms, please contact support before placing your bets.

6. What responsible gaming commitments does r live make?

r live is committed to providing a safe and responsible entertainment environment for all players in the Philippines. We provide tools and resources to help players manage their activity, and detailed guidance is available on our Responsible Gaming page. Players who feel that their betting activity is becoming problematic are encouraged to make use of available self-exclusion and limit-setting options, and our support team can assist with activating these features. The platform is strictly for adults aged 21 and above, and we take our obligations in this area seriously. If you are concerned about your own gambling behaviour or that of someone you know, we encourage you to seek support from a qualified organisation — playing on r live should always be an enjoyable form of entertainment, never a source of financial hardship or distress.

7. What conduct is expected from players using the platform?

All players are expected to use the r live platform in good faith and in accordance with these Terms and Conditions. Any behaviour that is abusive, threatening, or harassing toward other users or members of the support team will not be tolerated and may result in immediate account suspension. Players must not attempt to exploit technical vulnerabilities, use automated betting software or bots, or engage in any form of collusion with other players to gain an unfair advantage. Sharing, selling, or transferring your account to another person is strictly prohibited, as is using the platform for any purpose other than personal entertainment. r live reserves the right to investigate any account activity that appears unusual or inconsistent with normal player behaviour, and to take appropriate action — including account suspension and fund withholding — pending the outcome of such an investigation.

8. What are the limits on r live's liability to players?

r live provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. While we make every effort to maintain platform stability, we are not liable for losses arising from service interruptions, technical failures, or circumstances beyond our reasonable control, including network outages or third-party payment provider issues. Our total liability to any individual player in connection with any single incident shall not exceed the value of the funds held in that player's account at the time of the incident. r live is not responsible for any indirect, consequential, or special losses, including loss of profits or opportunity, arising from your use of the platform. Nothing in these Terms limits our liability for fraud, gross negligence, or any other matter where limitation of liability is not permitted under applicable Philippine law.

9. Can these Terms and Conditions change, and how will you be notified?

r live reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players through a notice displayed on the platform or via the email address associated with your account. Continued use of the platform after the effective date of any updated Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree with a change to the Terms, you should stop using the platform and contact support to discuss the closure of your account. The most current version of these Terms will always be available on this page at rlive.bet/terms-conditions.

Common questions Filipino players ask about these Terms

Quick answers to what players most often want to clarify before they start.

The minimum age to register and use the r live platform is 21 years old, in line with Philippine regulations governing online gaming and sports betting. We take age verification seriously and may request valid government-issued identification at any point during your use of the platform. Accounts found to belong to users under the age of 21 will be closed immediately and any deposits returned. If you are unsure whether you meet the eligibility requirements, please review Section 1 of these Terms or contact our support team before registering.

No — each player is permitted to hold only one account on r live. Creating multiple accounts is a violation of these Terms and will result in all associated accounts being closed and any balances being forfeited. This rule applies regardless of whether the accounts use different email addresses, devices, or payment methods. If you have accidentally created a duplicate account, please contact support immediately to resolve the situation before any action is taken against your accounts.

All current promotions and their individual terms are listed on the Promotion page. Each offer includes its own set of conditions — such as wagering requirements, eligible games, and expiry dates — which you should read carefully before opting in. General promotion rules are also covered in Section 5 of these Terms. If you have a specific question about whether an offer applies to your account or a particular betting activity, the FAQ page has additional guidance, or you can reach out to our support team directly.

Both documents are linked in the footer of every page on the r live platform. The Privacy Policy explains how your personal data is collected, stored, and used. The Responsible Gaming page provides tools and guidance to help you stay in control of your betting activity. We strongly encourage all players to read both documents alongside these Terms and Conditions to get a full picture of how the platform operates and what protections are in place for you as a Filipino player.

Ready to get started on r live?

Create your account today, deposit in Philippine pesos through GCash or Maya, and enjoy sports betting and live casino entertainment — all from your phone, anywhere in the Philippines.